A thriving creative agency was attracting a steady stream of new clients. This growth highlighted the need for a more structured approach to handle the increased project load and maintain quality and timeliness.
Sales CRM Implementation for Streamlined Lead Management
A growing martech company needed an effective CRM solution to manage its sales pipeline and leads but lacked the time and expertise to select and implement the right platform.
Transforming a Customer Service Team to Boost Performance and Morale
A customer service team primarily responded to customer inquiries reactively. With customers often expecting account management services, the team felt pressured to meet these demands.